A retired gardener is demanding his £3-a-week service charge back – after the grass on his estate grew up to his waist
Residents’ leader Bob Finney says the grass on the Meadows estate, in Cross Heath, has not been cut since September.
And he has been calling Aspire Housing for weeks to find out when the grass will finally be cut.
Bob said: “The grass was last cut in September. We know the lockdown continues – but this work can be carried out alone.
“All 9,000 tenants on the estate pay £3-a-week for grounds maintenance, including grass cutting. I’ve asked for my money back because I haven’t received the service.
“This is a Britain in Bloom estate. We’ve won many times over the years, we’ve always kept the estate litter free and people’s gardens are immaculate. It’s just all the areas left to Aspire which are overgrown.
“There is an area on the estate which should serve as a children’s play area but the grass is up to your waist.”
Aspire has revealed its grass-cutting service was suspended at the start of the coronavirus lockdown and grounds maintenance staff were furloughed. It resumed on May 18.
Customer experience executive director Andrei Szatkowski said: “Our grounds maintenance team has made fantastic progress in the past few weeks, carrying out exemplary work in challenging circumstances and receiving lovely comments from grateful customers.”
Staff have now started to cut the grass on the Meadows estate.
Mr Szatkowski added: “We know the grass is very long in those areas which we are still to reach and we are sorry we haven’t been able to deliver our grounds maintenance service during the Covid-19 outbreak.
“We are doing all we can to resume to normal operations and get our grounds up to the high standards customers rightfully expect.
“We also understand that customers may have concerns about the service charges which have continued during this time. We have committed to conduct a full review of our service charges at the end of the financial year.
“We will take into account the change in services during lockdown and we will share the outcome of the review with customers.”