Bungling council apologises after booking system ‘mistake’ sees woman sent for Covid test at Stoke-on-Trent address that doesn’t exist


A council has apologised after a woman was sent for a coronavirus test at an address in Stoke-on-Trent that doesn’t exist.

The 49-year-old, from Newcastle, is due to fast turnaround lateral flow swab at Dimensions Leisure Centre in Burslem today.

But her confirmation email from Staffordshire County Council left her puzzled after the address said Dimensions was five miles across the city in Fenton.

To add to the confusion, there is also a separate testing centre at Fenton Manor.

The woman, who asked not to be named, said: “I was flummoxed when the email arrived. My first thought was that ‘I could have sworn Dimensions was in Burslem’. I just thought I’d got my Stoke-on-Trent geography muddled up.

“It was only when I looked into it further that I realised there must have been a mix up.

“Luckily I spotted it in time but I would have been annoyed if I’d missed my slot by going to the wrong place.

“You’re only allowed to turn up five minutes before your test so I wouldn’t have had time to floor it up the A500.”

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The address read:

Dimensions Leisure Centre

Scotia Road

Fenton

Stoke on Trent

ST6 4ET

The county council has since rectified the error.

A spokesman said:  “There was a mistake on our booking system that listed the wrong town.

“This was picked up this morning and corrected immediately. We apologise for any confusion caused.”





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