A dad of two young boys says his Staffordshire flat is so cold the youngsters are forced to wear their coats inside.
Mac Jarvis says he is “annoyed and angry” at Trent and Dove Housing as his flat in St Modwen’s Close, Horninglow, in Burton, never warms up.
Mac, 26, lives with partner Bethany Greaves and two young children, Matthew, five, and Rogan, one, in the two-bedroom flat.
He says the family spend £30 a week on heating but the radiators are insufficient to heat the property.
And, he says, his children often have to wear winter coats , reports StaffordshireLive.
Mac said: “I’m annoyed and angry about it. It’s not about me and my partner; it’s the kids that are my main concern.
“They’re always full of cold and my five-year-old has got asthma, so it’s really not good for him. We’ve asked about moving us out, but they say it is suitable where we are.
“We’re wearing coats in the house a lot and it’s ridiculous. We’re having to put them on 24/7 as the flat doesn’t warm up.”
He says constant cold has also led to mould growing in the property and droplets of water falling from the ceiling.
The family say they have lived in the Trent and Dove flat 16 months and the problems started around a year ago.
A spokesman for Trent and Dove Housing said: “We have taken the concerns of our customer feeling cold in their home very seriously.
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“Having previously spoken to them, and in addition to routine maintenance and servicing work, the most recent visit by a gas engineer on December 15 found the boiler and heating to be working correctly.
“To ensure other possibilities for the customer feeling that their home is not as warm as it should be are ruled out, a further job was raised on December 15.
“A visit from a Trent & Dove surveyor has now been arranged with the customer to evaluate the radiator sizing in the property.
“This appointment is scheduled for December 18 and the findings of the visit will inform our next course of action in response to the concerns they have raised.”