Fashion giant New Look issues statement as its intu Potteries store remains closed


Big-name retailer New Look has still not opened its store within Stoke-on-Trent’s biggest shopping centre.

The national chain has a unit on the lower mall of Hanley‘s intu Potteries shopping centre.

But the lower mall has never reopened following the coronavirus pandemic. The entrance off Stafford Street is shut and the stairs and escalators linking the lower mall with the rest of the shopping centre are cordoned off.

Other units in the lower mall include Supercuts and Music Store Pro.

Now New Look and intu Potteries are both unable to say when the shop will reopen. The Festival Park store has already reopened.

The lower mall is currently closed off inside the intu Potteries shopping centre

A New Look spokesman said: “We are carrying out a phased reopening of our stores to ensure they reopen safely and in line with the latest health guidelines.

“Under the initial phase, and following current Government guidance, we intend to reopen approximately 130 stores across the UK from June 15.

“We will be implementing stringent health and safety measures to create an in-store environment where customers feel confident shopping and our colleagues feel comfortable working.

“We are continuing to review this weekly and continue to use our phased reopening approach.

“Customers will be able to check our website to confirm the nearest store that will be open for them.”

The intu Potteries lower mall remains inaccessible

Uncertainty over the New Look store comes as Intu Properties – which owns intu Potteries – collapsed into administration yesterday afternoon. The Body Shop has become the latest retailer to pull out of the shopping centre.

Shoppers cannot wait for New Look to return to intu Potteries.

Emma Hall, aged 25, from Stoke, said: “I’m surprised it hasn’t opened back up yet. It’s always really busy and a popular shop. I buy a lot of clothes from New Look so I’m looking forward to going again.

“I know the one on Festival Park is back open but it’s much easier to just pop in while I’m in Hanley.”

Amy Corbett, aged 20, from Birches Head, said: “I buy most of my clothes from New Look so I hope it reopens soon. I expected it to open last week and was disappointed when it didn’t. I’ve been shopping online but it’s not the same experience.”





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