Hospital issues apology over standard of care to family of pensioner who suffered a stroke


A hospital has issued an apology to a stroke patient and his family after failing to meet the ‘high standards’ set by themselves.

Roy Kelley’s partner – Patricia Harper – reported a number of incidents and has since received an apology from Mid Cheshire Hospitals NHS Foundation Trust.

Roy, from Crewe, was admitted to Leighton Hospital, in the town, in February after feeling unwell. He was later transferred to Crewe’s Station House care home following the coronavirus pandemic until he returned home in May.

However, he visited Leighton Hospital on a number of occasions between May and October which is when the incidents took place.

One incident saw Roy discharged from the hospital with a cannula still in his arm as well as an un-emptied catheter bag full of urine beside him, reports CheshireLive.

On another occasion, Roy, who suffered a stroke seven years ago that left one side of his body paralysed, ended up on the floor after an occupational therapist failed to secure him into his chair.

A spokesperson for the trust said: “We are unable to comment in detail about individual patients due to confidentiality reasons but would like to emphasise that we take any issues raised regarding a patient’s care very seriously.

Roy Kelley being lifted off the floor by an Occupational Therapist

“In this case, we have met with the patient’s family to discuss their concerns and hope this offered some reassurance of the actions we continue to make to ensure similar situations do not happen in the future.

“We would like to apologise to Mr Kelley and his family that the care provided did not meet the high standards we set ourselves and that our local community has come to expect.”

An apology was also issued by West Midlands Ambulance Service for a failed discharge in August this year which resulted in Roy being transported back to hospital.

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Non-emergency Patient Transport Services Senior Operations Manager for Cheshire, Steve Hockenhull, said: “We initially believed that Mr Kelley’s partner Patricia had been provided with all of the information she needed, but this would now appear not to be the case.

As a result, I have called her personally to find out what other information she would like and answer questions she has.

“Ensuring patients get home safely and on the right day is one of our key objectives and I am sorry that that did not happen on the 11 August.

“We have been able to discharge Mr Kelley successfully on a number of occasions both before and since that day.”

Patricia said Roy should be treated with ‘respect,’ especially after going through a ‘life changing situation.’

She said: “It just shouldn’t happen, the way they’ve treated my Roy.

“It’s especially aggravating to me that he is disabled. He’s gone through a life changing situation, he’s now bed bound. What kind of life, I don’t know.

“But, for God’s sake, treat him with respect and, to me, give him that extra bit of special care because he can’t get out of bed.”





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