A council is seeking Government help due to a mix-up involving self-isolation payments.
Stoke-on-Trent City Council say issues with a code given to those eligible for the £500 Test and Trace Support Payment is leaving people without the money when they are entitled to it.
The one-off payment is only available to those who have been contacted by NHS Test and Trace and told to self-isolate. An alert from the NHS App to self-isolate will not qualify individuals for the payment.
The scheme is designed to help those people who are on a low income and cannot work during self-isolation
To qualify, residents must be on a low income, not be able to work from home and be in receipt of a qualifying benefit.
As of November 13, council documents show 858 applications relating to Test and Trace payments had been received. 163 of them have been paid and there are 228 waiting to be assessed.
There were a further 52 where further information was required.
The document states: “Nationally, the number of rejections is high; due to either no Test and Trace number being provided, or that applicants do not meet the eligibility criteria.
“It is understood that nationally there are some issues with the allocation of test and trace numbers, which is delaying the allocation of some payments.
“The Department of Health and Social Care are aware of the issue and are in the process of trying to resolve.”
Council leader Abi Brown said: “We know that there have been issues for some people around having the relevant code to access the self-isolation payments.
“And we are speaking to the Government to try and resolve this. We are keen to support people who are having to self-isolate and access the payments.”
Details of how to apply for the grant can be found on the council’s website.