New social distancing rules come in on Staffordshire’s trains – and here are the new rules


Train passengers are being asked to wearing face coverings as part of a new social distancing campaign from one of the region’s biggest train operators.

West Midlands Railway is asking passengers to wear the masks whenever they have to travel – although people are still being asked to avoid travelling where possible.

There will also be new signs and one-way systems as well as social distancing on platforms and stairs as well as changes to buying your ticket.

The operator is also asking passengers to follow Government guidelines by wearing masks, carrying hand sanitiser, and washing their hands before travel.

West Midlands Railway operates services from Stoke-on-Trent to nearby towns such as Stone, Stafford, and Crewe.

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Jonny Wiseman, head of customer experience at West Midlands Railway, said: “Whilst we are running the longest trains and most frequent service possible, current social distancing rules mean there are far fewer places for passengers than normal so we’re asking people to only travel if their journey is necessary.

“We know that as businesses begin to reopen some customers have no alternative to the train, which is why we are doing everything we can to help journeys run smoothly.

“As well as full guidelines on our website, we’ve created a helpful video to help our customers understand what they need to prepare before setting off on their journey, and what to expect on arrival at our stations.”

In addition to social distancing measures, West Midlands Railway is encouraging customers to plan ahead, buy online and avoid busier commuting times if possible.

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