New traffic rules coming to Stoke-on-Trent McDonald’s to tackle drive-thru queues


Residents are calling for safety measures outside a booming McDonald’s – because customers are queuing onto a busy road.

Sandyford and Goldenhill Residents’ Association (SAGE) is leading the calls for the changes after traffic issues outside the fast-food restaurant during the coronavirus pandemic.

It comes as the restaurant remains closed to dine-in customers due to Stoke-on-Trent being in Tier Three which has led to bigger queues at the drive-thru.

And those queues are snaking back as far as Colclough Lane.

Now McDonald’s is set to ban vehicles from turning right when leaving the restaurant.

The traffic near Sandyford McDonald’s in April when drive-thru was allowed to reopen after lockdown

A SAGE spokesman said: “There are safety issues regarding vehicle access to the McDonald’s drive-thru, especially at weekends.

“The problem arises when vehicles are waiting on High Street, in Goldenhill, to enter McDonald’s, and other vehicles already in the queue want to go to other parts of the city via the KFC roundabout.

“There is queuing traffic as far away as Colclough Lane in the heart of Goldenhill.

“As a residents’ association, we are speaking to the council’s highways to suggest that line markings depicting McDonald’s traffic and through traffic on the High Street would help alleviate a lot of the problems as well as making the area safer, especially when accidents, near misses and fatalities have happened in the vicinity.”

SAGE has the support of ward councillor Chandra Kanneganti and McDonald’s.

Mr Kanneganti said: “I feel strongly about this as the queues on High Street waiting to go to McDonald’s are a risk to traffic and a number of residents have complained to me about this.

“Residents coming off Broadfield Road and Hollywall Lane are struggling to come off the roads due to this.”

Stoke-on-Trent City Council hopes traffic levels will return to normal when coronavirus restrictions are relaxed over the next few months. Similar problems are also being experienced at McDonald’s restaurants at Norton, Meir Park and Trent Vale.

Councillor Daniel Jellyman, cabinet member for infrastructure, said: “We have been in contact with the residents’ association to discuss its concerns about the traffic along that stretch. There are lots of things we have to consider, such as the road’s use, its width and if this is likely to be a long-term issue.

“At the moment our teams are looking to see if any possible solutions are needed and we’ll continue to work with the residents’ association moving forward.” 





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