Patient temperature checks, no waiting rooms and no fillings – Stoke-on-Trent dentist tells you what their surgery will be like from today


Dental surgeries are back open from today – after being shutdown due to the coronavirus pandemic.

It means face-to-face appointments can be held once again after the Government relaxed lockdown restrictions.

But appointments will have to be pre-booked and urgent cases will be prioritised.

And patients will have to wait outside their surgery until the time of their appointment.

At Diana Dental, in Birches Head, anyone wanting an appointment will be pre-screened during a telephone conversation with a dentist. They will then be sent an online medical form to fill in before the appointment is booked. The form can also be filled in over the phone.

Dentist Doctor Zoe Wray said: “I am really excited about opening. It’s a new world but I am looking forward to getting back to the job I love.

“We’ve planned so much and I have trained the staff so we know exactly what we’re doing, I’m not apprehensive at all.

“Patients will need to telephone us when they arrive at the practice and then wait until we are ready to see them.

Dr Zoe Wray

“The door will be locked so nobody can just walk in and out. We will then let them into the practice once we are happy and we will take their temperature and again check their Covid-19 status and make sure they don’t have any symptoms.

“We will then ask them to sanitise their hands with hand gel. They will then be escorted into the surgery and we will be wearing the appropriate personal protective equipment (PPE). 

“We will be asking for any payments to ideally be made upfront to remain as contact free as possible so patients and staff are touching the least amount of things to prevent any cross contamination.

“Once the treatment is done patients will be escorted back. They will be asked to wash their hands in the surgery and sanitise their hands.

“We will not be doing fillings, root fillings or anything like that for the first couple of weeks. It’s going to be such a different dentistry than we used to do.”

Every staff member will be wearing scrubs, an apron, mask, visor and gloves. It will be impossible to observe two-metre social distancing during the patient’s treatment.

Diana Dental patient journey
Diana Dental patient journey

Dr Wray added: “When we do treatments the patient, the dentist and the nurse cannot social distance because you can’t do dentistry from two-metres so I am making sure all of my staff are screened every morning.

“They will have a risk assessment every morning to take their temperature and go through a checklist of symptoms to make sure they, or nobody in their household, has any symptoms. 

“We will try to socially distance the staff as much as possible and we will all wear masks and visors.

“At the moment we are still within the pandemic. We have had to follow as much guidance as we can possibly get. 

“We are not going to be having lots of people sitting in the waiting room because we need to be observing social distancing.

StokeonTrentLive has created a dedicated group on Facebook for COVID 19 (coronavirus) updates. Join for sensible, accurate and informed updates –  click here.

“We are cleaning down between every single patient which we have always been doing.

“We are going to have to leave some extra time between patients as well to let everything settle and then clean down afterwards.”

Patients have already been calling the surgery wondering when they can have an appointment.

Top stories on StokeonTrentLive

Dr Wray added: “We will only be doing things to get patients out of pain. If that patient has got a tooth that is hurting them and they want to save it, as long as I have got the correct PPE, we may very well do a root treatment for them but that would be the last patient of the day. Anything cosmetic is going to have to wait for the moment.

“I have had a lot of new patients who would like to come into the practice and see us which is fantastic.”

The new opening hours are 8am to 8pm on Mondays; 8am to 5pm on Tuesdays, Wednesdays and Thursdays; and 8am to 4pm on Fridays.





Source link

Leave a Reply

Your email address will not be published. Required fields are marked *