Primark reveals the eight new rules all shoppers must follow as Hanley store gets ready to reopens


Fashion giant Primark is bringing in new rules all shoppers must follow as its stores prepares to welcome back customers for the first time since lockdown.

The discount clothes retailer has offered customers a glimpse of what life will be like in its stores – and it’s very different.

Branches, including the one in Hanley, will reopen from 8am on Monday – and there are expected to be long queues as social distancing measures are applied.

Unlike most retailers, Primark only has a limited online presence.

It will be the first time budget-conscious fashionistas will be able to browse the aisles in months after all non-essential shops were forced to close in mid-March amid the coronavirus crisis.

Chief executive Paul Marchant, said: “We have really missed our customers and we are delighted to be back on 15 June and able to provide them with the quality, affordable products they love from Primark.

Primark in Hanley

“While it might take a little longer to get into store, once inside, customers will find all their favourite Primark products and plenty of choice as usual. We have worked hard to make sure that clear signage and extra help will be there to guide them through the changes we have made to allow for social distancing.

“We are also asking customers to respect the measures we have put in place to help ensure shopping at Primark is an enjoyable, safe experience for everyone.”

Primark has shared details of eight key changes to stores, which customers need to be aware of before visiting next week.

They are:

    • Extra security   – Extra security staff will be added to the team to help with a queuing system and to make sure people are following the rules.

    • Warning signs   – Signs will be put around the shops and on the floor to explain the rules.

    • Emptier aisles   – The number of customers allowed in the store at any time will be limited. By having fewer people in the store, both shoppers and staff will be able to stay a safe distance away from each other.

    • Tills closed   – Primark will only reopen every other till, meaning there is extra staff being staff working behind the counter and customers paying.

    • PPE   – All staff will be available to every member of staff who wants to wear one.

    • Sanitiser   – There will also be hand sanitiser stations at the front of every store, so customers can wash their hands as they arrive.

    • Screens   – Perspex screens have been put in front of the tills.

    • More cleaners –   All shops will be cleaned more often during the day, with particular focus on ‘touch points’ – including tills, escalators and lifts. They will also do extra cleaning of staff areas.





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