A nurse from Stoke-on-Trent says she has been left without heating on Christmas Day after missing out on getting her boiler repaired.
Tonya Stanway, from Trent Vale, told StokeonTrentLive she has been without hot water and heating since December 19.
The 41-year-old Advanced Nurse Practitioner, who works on the coronavirus frontline in a GP surgery and lives with her husband and 14-year-old son, says she has now been told that it won’t be fixed until December 29.
She says she was expecting a visit from a heating contractor to fix the boiler on December 22, but after ringing her doorbell – that she says doesn’t work – they left.
Tonya says she was then given an appointment on Christmas Eve, but nobody came.
Tonya, who has recently recovered from pneumonia, said: “On Saturday our boiler stopped working and I reported it to the housing association saying it was broken.”
She said the call went straight through to the heating contractor, and “a person came out on the Sunday and said they would need to order parts. The job was then booked for Tuesday between 1pm and 6pm”.
She added: “My husband works nights, he was at home all day and my son was at home along with our two dogs that bark if anyone knocks on the door.
“I finished work at 4pm and received a text at 4.10pm saying a person was on the way to fix the boiler. But my husband then rang me and said he had just had a card pushed through the door saying someone has been but they got no answer.
“Everyone was in the house. I put the phone down and rang them straight away. I was thinking they would have only just driven off up the street so they could come straight back.
“I tried ringing them, but it took 35 minutes before I got through. Then they said there was nothing they could do. They said they had rung the doorbell and there was no answer.
“But the doorbell doesn’t work and you can tell by looking at it.
“They rearranged the appointment for Christmas Eve between 1pm and 6pm again. I finished work at 1pm and it got to 3.30pm and no one had turned up.
“I thought I’d give them a ring to make sure they were still coming because it was Christmas Eve and I was concerned. But they said there was an issue with the parts, they had been sent back to the factory and there was nothing they could do.
“They told me I would have to wait until the 29th at the earliest.”
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Tonya says her family are now spending the Christmas period without heating or hot water.
She said: “We have had no heating or hot water since Saturday.
“I’m working on the frontline and we have to make sure that we are showered every day after mixing with patients. It’s normal hygiene anyway, but with my job it’s more important than anything.
“Me, my husband and my son are all huddled under blankets and all wearing our onesies because it’s absolutely freezing in the house.
“We have been promised electric heaters within 24 hours, but (on Christmas Eve) we haven’t got them yet. It’s wrong I’ve just recovered from pneumonia and I’m already vulnerable to the cold.
“It’s very stressful. We’ve got family coming round on Christmas Day and it’s going to be a cold one unless we get these heaters.
“We are having freezing temperatures at the moment and it’s put a damper on Christmas.”
StokeonTrentLive is attempting to contact the housing association, Affinity Sutton, for comment.