Charities, local authority staff and volunteers have teamed up for a new support network for people in the Newcastle borough area.
The Newcastle-under-Lyme Covid-19 Support Network will coordinate the coronavirus support response locally to ensure everyone who needs help can receive it.
The service also direct volunteer resources to the borough’s most vulnerable people.
A number of volunteers and voluntary sector organisations will also do their bit to ensure the people of Newcastle borough are supported, protected and well-informed.
Elaine Needham, director of Realise, said: “This is an unprecedented situation that’s creating national disruption. It very quickly became apparent that there would be a heightened demand for support within our communities, which is why we’ve made it our top priority to direct our support wherever it’s needed most.
“The support network aims to create one single point of entry for all those seeking or offering support. Whether you’re a high-risk individual requiring a food drop-off or a prescription collection, or if you simply need somebody to chat to on the other end of a phone.
“The partnership has set up urgent and non-urgent phone lines, along with a dedicated website where you can register your support needs, offer your assistance as a volunteer or volunteer organisation, and find a range of helpful resources.”
Councillor Simon Tagg, Leader of Newcastle-under-Lyme Borough Council, said: “We have ensured our response has been immediate and effective, working with our partners across Staffordshire. Our teams can provide a huge amount of support to all those in our communities who need it at this time.
“By pulling together all the groups and individuals working so hard across the borough and supporting them in their work, we can achieve so much more. I want to encourage anyone who needs our help in any way – or is providing support to people in their own communities – to please join us.”
Elaine added: “If you’re co-ordinating volunteer activity in Newcastle-under-Lyme – whether you’re a registered charity or a small group of local residents assisting neighbours – please register on the website so we can direct support to those who need it.”
How to get help:
If you need help or can support others, you can register online at covid19.realisefoundation.org.uk.
Staffordshire County Council’s urgent Covid-19 support line is 0300 111 8050. Lines will be open from 9am to 5pm, Monday to Friday, with calls redirected to an emergency team during weekends.
Newcastle-under-Lyme Borough Council’s non-urgent Covid-19 enquiry line is 01782 742 800. Lines will be open from 9am to 5pm, Monday to Friday.