‘What a complete s**t hole’ – TripAdvisor reviews for historic Stoke-on-Trent hotel on the market for £2 million


One of Stoke-on-Trent’s most historic hotels is up for sale – and comes with a price tag of £2 million.

The George Hotel, in Burslem’s Swan Square, dates back to 1929 and boasts 44 en-suite bedrooms, a 65-cover restaurant, a 120-seat lounge bar, and three function rooms.

Marketed for sale by estate agent Christie and Co, the hotel has recently been used to accommodate a ‘small handful’ of rough sleepers for Stoke-on-Trent City Council during the coronavirus pandemic.

Thousands of people have stayed at the architecturally-delightful building over the years, but what did they think of their stay?

Out of 326 reviews left on the popular website 47 were excellent and 57 were very good. A further 65 people said the hotel was average with 50 people deeming it to be poor.

A total of 107 people said the hotel was ‘terrible’.

Here are just some of the reviews left on TripAdvisor….

DO NOT STAY HERE PLEASE!!!!

We booked this hotel online for a reunion in Stoke.

OMG what a complete s**thole!!!

We ‘checked in’ at 4pm and after entering our room and ‘convincing’ each other that it was only for one night, and don’t be too picky’ we went for a drink across the road.

We returned at 4.45pm and after making our entrance around some ‘iffy’ characters on the steps outside we noticed two bodies slumped over sofas in the bar area (bar was closed!!!!).

On the way to our room it was obvious that people were smoking weed and the whole corridor had a hazy atmosphere. When we got to our room an obvious argument next door seemed to easily filter through the ‘paper’ walls.



One reviewer said the carpets needed a clean.

We were going to put the TV on to drown the sound but as there was no remote and no way of turning it on we were left to being a third party on what sounded like a script from the Jeremy Kyle show!

When the bed collapsed on my partner and the headboard dropped to the floor on one side we decided it was time to leave. The girl on reception, although very pleasant, was a bit bemused that we were leaving. “Smoking was a definite no no “ she said and “did we know which room it was coming from.”

It’s a doss hole and a halfway house that should be removed from the description of a hotel!!! We are in the motions of getting our money back but think we are going to be falling on deaf ears.

When we attended our reunion that night we were reliably informed that the hotel is DEFINITELY some form of halfway house and regularly used by the council

– Kestrel Wales, April 2019

Full of druggies and alcoholics. Disgusting place

Disgusting vile room, lock was loose on door, no kettle in room, no pillows, no TV. Curtains thrown over a rail, carpet filthy. Don’t go by the pics – it’s a disgusting place. Staff are as bad, the bath was filthy and no shower gel, towels were grubby and dirty. No way would we stay there again. Loads of stairs and steps.

– Sancho review from February 2021



One reviewer said their room wasn’t very clean.

Checked out after 30 minutes

I’ve travelled thousands of miles around the world, stayed in countless hotels, and today was the first time I’d checked out of a hotel after 30 minutes.

I just didn’t feel safe and I’m a 46-year-old guy. I wished I’d looked at all the 1* reviews beforehand.

From the outside, it’s a fairly impressive historic building then it immediately gets worse.

Gangs of people with their worldly possessions on the steps as you enter, dodgy looking characters hanging around the car park, stale and dank air, a hotel desperately in need of refurbishment and very much like a hostel.

Okay, £50 a night is cheap, but we’re not talking London prices here. I had a look around and promptly decided to take the hit, check out after 30 minutes and book a Holiday Inn down the road.

This hotel seriously needs to consider what it wants to be, emergency housing for councils or a decent hotel for paying customers. Don’t ignore all the 1* reviews, they speak the truth.

– Blynsdale April 2019



One of the guests took a picture of their room.

AVOID AVOID AVOID

Turned up here yesterday after having booked and paid for our room only to be turned away at the door, some pathetic excuse about the cleaners not turning up to clean the rooms (that’s if they even clean the rooms judging by the comments).

Told by the guy that even though we booked the room in advance that didn’t mean anything, they just let the first six people in that day and turned away many more. They could have at least contacted the people who were meant to be staying there and not let us waste time finding out at the door.

No manager present as well! She went home (coward) also the car park was disgusting as well, rubbish and beer bottles/cans left lying about, the smell was disgusting as well! RANK RANK RANK.

– Bruce D August 2020

Checked out after five minutes

Just appalling. I would describe this “hotel” as a doss house.

My husband and I arrived yesterday and were instantly struck with the lack of heat, dingy surroundings and weary carpets that were so thread bare, that the hessian backing could be seen on every dreary step up to the second flood bedroom that we had been allocated.

The corridors smelt strongly of cigarettes. Not an encouraging aroma.

The bedroom was bleak with cold lino on the floor. No heating, a scabby, tiny bathroom and a bed that looked spartan. The actual bedding looks clean and ironed but by the time we noticed it, we turned around and went back to reception and handed our key in.

The room was £68, not including breakfast (no restaurant either) And for five pounds more, we could stay in a Premier Inn about five miles away that was excellent.

– Slosh1950 November 2019

Hotel from hello

I booked the George at the last minute as I had arranged to meet some friends I pulled up outside to find a hotel that looked like something out of horror film I booked in at the reception (had to stay as I had pre paid) and was told she didn’t know how to get to my room as she had never been down that part of the hotel.

I was led down to what I could only describe as the basement passing empty beer cans on the way and eventually got to my room as I entered it could only be described as a squatter’s room. There were stains all over the walls, the curtains had been ripped down and were hanging half off the wall the blinds were pretty much the same. The place was filthy and smelly. This has got to qualify for the worst hotel ever.

AVOID AT ALL COSTS….

– Dan October 2019



One of the bathrooms.

However, not all the reviews left on TripAdvisor were bad. There were some complimenting the hotel and staff too…

Excellent Customer Service

I am a regular guest and I look forward to coming to the hotel every time. Staff are lovely

I was booked into a room I was never booked into before. I believe the manager Aimee told me it was known for being the bridal suite.

She was very helpful, took my payments very quickly, helped me take my bags to my room and made sure I was OK every time I walked past the reception. She is an asset to your team. I look forward to seeing what the new and improved rooms will be like in the future. Great staff and rooms.

– Anonymous September 2019

Fantastic building, Fantastic staff

The features in the building are superb, and character second to none. The staff could not do enough for me.

A pleasure to be there. I called in very early in the morning and they were very accommodating, polite and helpful.

– Eiv Jones January 2019



A picture of one of the rooms uploaded to TripAdvisor by management at the hotel.

Was better than some reviews said

Had one night stay here was worried about some of the reviews but room was clean and newly decorated and staff were very helpful. Stair and hallway carpets look very tired but our stay was fine.

– Anthony S September 2018

A fair deal for a fair price

Check in was quick and painless. Storage for my bike was close to reception so I could sleep easy at night.

They have a bar, (manned by reception staff on a Sunday), but don’t do evening meals. There’s a local ASDA apparently, but I just opted for a short walk to the nearest petrol station for sandwiches and crisps.

There’s a renowned, (apparently), fish and chip emporium just across the road, sadly closed on Sunday evening.

Room took a bit of finding as it was down a series of corridors. Adequately signed though. Bed was comfy enough, TV and tea/coffee facilities available. Breakfast was good.

All the bits you’d expect, all of which tasted nice and not low budget. This is not a five star Ritz style establishment by any means, but it is good at what it provides.

– Morton-on-swale-Stu July 2018



A picture of one of the bathrooms uploaded to the TripAdvisor website by management.

Served a purpose

My family and I stayed here as it was cheap and about a 40 minute drive to Alton Towers.

It served the purpose for the 2 nights we stayed. The reception staff were very helpful and polite. It was a pleasant walk to the city centre where there was an excellent selection of shops, restaurant and a cinema.

Yes it does need a complete overhaul and a good clean but, I’ve not been put off staying again. I would maybe just bring my own pillow next time.

The beds were a little uncomfortable (lumpy) could just do with investing in some decent mattresses. With a little TLC this could be a fantastic hotel.

– Samstone80 May 2018





Source link

Leave a Reply

Your email address will not be published. Required fields are marked *