Disgruntled David Smith has slammed a national retailer – after waiting weeks for an £1,100 electric bike to be delivered.
The 71-year-old bought two bikes – one for him and one for his partner – from the Halfords website a month ago.
Having ordered the male and female versions of the Carrera Subway hybrid bike, he expected them to arrive together.
But while one was delivered two days later, he has been left waiting weeks for the other one.
And it was only when he contacted StokeonTrentLive that he managed to get an answer from Halfords – despite numerous phone calls and emails to the company.
David, of York Close, Forsbrook, said: “My partner Janice Underwood is asthmatic and was starting to struggle on her ordinary bike, so I thought she could have an electric one. I decided to get one for myself too and ordered two bikes from the Halfords website on May 19.
“I chose Halfords because they are a well-known, reputable company so I thought if there was anything wrong, they would fix it. One of the bikes arrived on May 21 which was excellent service, but the other one didn’t come.”
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The first bike had been delivered by Parcelforce. The delivery firm advised David to call Halfords about the second bike.
David added: “I called Halfords customer services and it took me an hour to get through. I was given a case management number and referred to the order management team, which would investigate and contact us. They did not contact us, so we left it a few days and still we did not hear anything.”
David has repeatedly called the firm and even written to its chief executive – without success.
He added: “Halfords has been an unbelievable nightmare. This is by far the worst treatment I have ever received from a so-called reputable company. I will never shop there again, it’s disgraceful.”
Halfords called David within hours of the company being approached by StokeonTrentLive.
A Halfords spokesman said: “We’re really sorry for Mr Smith’s experience and the lack of communication about his outstanding order.
“We’re currently facing an unprecedented demand for cycling products. Many people are looking to buy a bike to avoid public transport and keep fit at the same time, and as a result it’s taking longer than we would like to respond to some.
“We have contacted Mr Smith directly to apologise for his poor experience, and assured him that his bike will be delivered.”