Online shopper Hilary Knight has slammed Morrisons’ customer service – after having to wait for her £70 order.
The two-week food shop – including household essentials – had been due to arrive at her Chesterton home on December 29.
And the 66-year-old stayed up until midnight after a message at 10.02pm revealed her order would be delivered between 9pm and 10pm that night.
But the delivery never arrived and the customer services department was closed at that time of night.
It eventually appeared at 9.15am the following day after the delivery driver had got stuck in snow in Kidsgrove the previous night.
Now Morrisons has added £5 onto Hilary’s loyalty card following the inconvenience.
Hilary said: “I had a phone call on December 30 to say the driver had got stuck in the snow. Apparently customer services is supposed to let you know.
“The annoying thing is the waiting and waiting and then nobody turns up. It’s not good customer service for people to be sitting around late at night.
“If you are old as I am and you don’t get your delivery and you can’t get to the shops, you are stuck.
“The driver was most apologetic when he brought the delivery. But this shouldn’t be happening in this day and age. They should ring people to say, due to this fact, your delivery will be in the morning, not just ignore you and leave you sitting around. I did ask Morrisons whether my shopping had been sitting on the van all night.
“Due to the weather I can’t get my car out and get to the shops. And because of the virus I don’t want to go shopping so it made it more frustrating that they could send a message after 10pm to say it was coming before 10pm but they couldn’t message me to say it wasn’t coming at all.
“I have age-related health conditions and I am not going to put myself at risk by being out and about. I wouldn’t be driving in this weather in any case.
“Morrisons needs to sort out how it contacts customers. With some delivery companies the driver rings you and informs you if they will be late.”
StokeonTrentLive has contacted Morrisons for a comment regarding Hilary’s complaints.
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