Morrisons under fire over response to collapsed man – after girl, 15, calls 999



A mum has slammed Morrisons over its response to a collapsed man – after her 15-year-old daughter had to call an ambulance to get him help.

The mum says her daughter raised the alarm with staff at the Milehouse store after discovering the man on the car park.

But after no-one showed up after 10 minutes she called West Midlands Ambulance Service herself.

Now Morrisons has thanked the teenager for her efforts.

The mum said: “My 15-year-old daughter went to Morrisons and on her way home she noticed a man lying unresponsive on the car park.

“She went back into the store and explained that she wasn’t comfortable leaving him there as she didn’t know if he was dead or alive. A member of staff told her to speak to a lady at the kiosk.

“She was told that they would send management out to check he was OK. She left the store and waited by the man. But after 10 minutes when nobody had shown up she decided to call an ambulance and waited with the man until they arrived. Luckily the man appeared to be OK when the paramedics were with him.

“I am absolutely disgusted that the store left a 15-year-old girl to deal with this situation. I am so angry that my daughter was left in this situation which could have had a completely different outcome.”

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Paramedics attended the Lower Milehouse Lane store at 7.30pm on Thursday, June 17.

A West Midlands Ambulance Service spokesman said: “We were called to reports of a medical emergency on the Morrisons car park and one ambulance attended the scene. We assessed one patient, a man, who was able to be discharged at the scene.”

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Morrisons has defended its response to the ‘medical emergency’.

A Morrisons spokesman said: “We know the gentleman in question. We had helped him only earlier in the day by giving him a drink and helping him on his way.

“Colleagues in the store were struggling as our IT systems and phones had temporarily gone down. So we are grateful to the young woman for calling an ambulance.”





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